Airport and Long Distance Taxi Servce
Questions and Answers
We do our best to answer as many questions here as we can if anything that is not
here please give us a call on 01225 352173
Question Are all your prices quoted per person or per car
Answer All our prices are per car / mpv / 8 Seater, not per person
any deviation from the original booking however will incur extra charges.
We dont like to do this but our drivers time and vehicle costs do mount up
So please make sure that everything is covered in your booking cost
I.E. 1. Extra pickups not on the original booking
2. Any customer Deviation from pick up from booked address to Airport or vis versa
3. On arrival at the customers booked pick up point at the allocated time
and causing excessive delays.
4. Not informing the office on their arrival at the airport that they have a
problem in clearing customs (we enter the arrival hall three quarters of an hour
after the plane has landed then we allow one hour after this giving you one and
three quarters of an hour to meet our driver) after the plane has landed.
please think of our driver and give us a call so that we can let him know
Bristol we will pick you up at the short term car park / drop off point
5. We can arrive at the terminal earlier by prior arrangement with the customer
Question Is first County Cars a licensed operator.
Answer Yes, County Cars is fully licensed with West Wilts District Council ,all are vehicles
are Hackney licence plated and insured for private and public hire with a public
liability limit of £5,000,000.00
All our drivers hold full Hackney licences and have been C,R,B checked.and have NVQ level 2
Question Do you have lady drivers
Answer NO. unfortunately we don't.
Question Do you allow smoking in the vehicles
Answer Sorry no, all are vehicles are strictly non smoking however our drivers
are happy to have a short stop on the journey where you can have a puff outside of the vehicle
All Gatwick, Stanstead , Luton will include a short stop for our drivers to stretch their legs.
Question Where do you meet us at the airport
Answer All customers are met at in the arrivals hall our drivers will call you and arrange were to meet.
Our Driver will be holding a meeting sheet with your name on it
Bristol where you will be met at the short term car park/drop off point
Southampton you will be met by the arrivals exit in the arrivals hall
Bournemouth you will be met in the arrivals building by the exit door
Question Do you pick up at any time
Answer 1. Yes we pick up at any time 24 hours 7 days a week however this must be pre booked
One way journeys from any airport must be pre booked and paid in advance.
2. Journeys from your home or office address and your return you can pay our driver on your pick up.
Question What happens if my flight is delayed
Answer We Monitor all incoming flights that we have customers on however if you have
a delay you will know before us ,so just a quick call would be much appreciated
as airports are not 100% accurate on there timings and there is nothing worse than
arriving at the terminal only to find that the flight has been delayed especially
Bristol Airport which has very poor information updates.
Question Will we arrive at the airport on time or will the driver be waiting for us on our return
Answer This is difficult to predict ,at the time of booking you will be asked your check in time
by our call staff of which we then add on the normal journey times ,however if there
is any unforeseen circumstances on the journey i.e.
1. An accident 2. Heavy Traffic congestion 3. Vehicle breakdown 4. Traffic Diversions Etc
we cannot except any liability for any unforeseen events ,the answer is to give yourself extra
time for your travel to the airport
extra time for the journey or Please Telephone us that there is a delay on your outbound flight
(returning to the uk) especially short haul flights.
Again we do our best to be at the airport on time for your return . Our drivers will arrive approx.
3/4 of an hour after the flight has landed. this is the approx. time that it will take you to clear
customs and collect your luggage. or earlier by Prior arrangement
Question How do I make a booking , when do I need to book
Answer 1. By telephoning our office , by Email , by our online booking system or Fax us
2. Booked as early as possible especially our 6 seater mpvs and 8 seater people carriers
as these vehicles do become unavailable very quickly.
3. If you require an urgent booking i.e. you are flying the next day it is best to telephone straight away
Question How do we pay for the service
Answer 1. For both way trips you can pay our driver ,half of the fare on the outward journey
and the remainder on your return.
2. One way bookings only (from any uk airport ),we do request payment in advance
3. Payment type: Cash ,Accounts Cheques bank transfer.
4. Accounts please telephone for our opening of private and corporate accounts
Question Tipping and Luggage
Answer 1. You are not required to tip the driver and they do not expect it however it is in entirely
at your discretion if you feel that he or she has given you a good personal service.
2. By law we are not allowed to carry any luggage of any nature inside the vehicle
please check at the time of booking that the vehicle is suitable for your requirements
as a larger vehicle may be more suitable.
3. All belongings and luggage belonging to customers carried in any of our vehicles is entirely
at the customers risk we do not except any liability in the event of any damage or loss incurred